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Meet the Lions!

Introducing our new President and CEO

FOR IMMEDIATE RELEASE
Hawaii First Federal Credit Union Announces Leadership Transition Plan
June 2025 – The Board of Directors of Hawaii First Federal Credit Union is pleased to announce the selection of Mary Ann Otake as the credit union’s new President and Chief Executive Officer. Otake will begin this new position July 1, 2025. The Board is thrilled to have mentored and developed the next CEO of Hawaii First FCU in house said Kristina Makoff, Board Chairperson. Mary Ann brings solid collaborative leadership to our executive team. Her commitment to our membership and community impact uniquely qualifies her to lead the credit union into its next chapter. Mary Ann is a seasoned financial services executive with more than 20 years of experience. She currently serves as the Chief Operating Officer for Hawaii First FCU. Throughout her career, she has built an engaging and empowering work culture. Otake remarked of her new position, “I am profoundly grateful for this credit union ‘ohana, where I’ve received invaluable mentoring, care, learning, and support throughout my
journey.
This credit union under the leadership of our lion, Laura, has not only shaped my professional life but has also taught me the power of community and teamwork. In a world that is constantly evolving, it is crucial that we come together, united in our commitment to meet the diverse needs of our members. I am looking forward to this opportunity to not
only elevate our members but also inspire and support one another on our individual paths focused on professional development while finding the balance between work, life, and family that allows us all to flourish.”

Otake holds a bachelor’s degree in Business Administration with a Minor in Hawaiian Studies , University of Hawaii at Hilo, Certified Credit Union Executive (CCUE-WCMS) with Honors, Western Credit Union Management School, Credit Union Development Educator (CUDE), National Credit Union Foundation, Certified Credit Union Financial Counselor (CCUFC), America’s Credit Unions, Community Development Certified Financial Counselor (CDCFC), CU Strategic Planning.




Our current President and CEO, Laura Aguirre will retire June 30, 2025, after 33 years of superior leadership. Under Laura’s dynamic leadership the credit union expanded its membership base, cultivated a construction loan program designed to put our island population into their dream homes, added a non-profit portion to the Credit union to reach the underserved on our island, successfully mentored the upcoming CEO along with
developing the current executive team. Laura and Mary Ann along with the Board of Directors strategically built a succession plan to bring forth up-to-date relevant technology to our broad-based membership, a third newly opened branch in Waikoloa to better reach our island, and a cross-trained staff that make a significant contribution to keeping Hawaii First FCU an attractive financial institution. Laura leaves a legacy of making dreams come true for our staff and our members. She is known for her out of the box thinking and going 110 percent 100 percent of the time. Here at Hawaii First we are known as Lions and while we will miss our present Lioness, the new Lioness is ready to take on the den and our membership will remain in good hands. Hawaii First FCU is a community development credit union, which exists to provide the highest level of personal financial services to under banked and underserved communities; to encourage thrift, savings, and the wise use of credit, and to increase financial education and the ability of underserved households to maintain their financial well-being thus empowering them to financial sustainability. Hawaii First is a place of help, hope and happiness, open to the entire Hawaii island community.

MEDIA CONTACT: Chelsea Moe chelsea@hawaiifirstfcu.com

Celebrating Anniversaries

Sharon Low, Homeownership Supervisor, 25 years

Here are some fun facts about Sharon:

  1. What’s your favorite movie?
    • The Notebook-  it’s a romantic drama about Noah and Allie, two young lovers from different social backgrounds whose relationship is challenged by class, family pressures, and time.  Despite years apart, their love endures, and in their old age, Noah reads their love story from a notebook to Allie, who is suffering from dementia, helping her remember the life they shared.
  2. Where is your favorite place to travel?
    • Vegas and Florida.  These two states are where my two younger kids are currently living
  3. Tell us about your family, including pets!
    • I am happily married to Mark Low, and together we have three children: Kelsey, Micah, and Kirra. We are blessed with two beautiful grandchildren, Xaniah and Xaveah, and our beloved fur baby, Kaua. Now that we are empty nesters, we are grateful for this new season of life and the blessings that surround us.
  4. What do you love about working at Hawaii First?
    • I love the people I work with.  We may all be different, but together we share the same goal of making a positive impact in our community.
  5. First concert you ever attended?
    • Michael Jackson in 1977 in Oahu

Terry Guerrero, Branch Supervisor (Hilo), 20 years

Here’s some fun facts about Terry:

  1. What’s the best thing to do on your day off?
    • Spend time with my grandson! He brings so much joy; love is indescribable.
  2. Where is your favorite place to travel?
    • Disney Land! It is definitely the happiest place on earth!
  3. What snack can you not live without?
    • Chocolate
  4. Who’s your personal hero or someone you look up too?
    • My mom will always be my hero. Her resilience in the face of challenges and her deep compassion for others shaped who she was and who I strive to be.
  5. Wha’s your go to music in the car?
    • My go to music is K Love.
  6. What do I love about working at Hawaii First?
    • Being able to help members achieve financial goals.
  7. What are the 3 items on your bucketlist?
    • Take a scenic train ride through Switzerland, visit all 50 states (44 more to go) and hike Rocky Mountain National Park.

Philip Morillo, Member Services Representative, 5 years

  1. Who’s your personal hero or someone you look up to?
    • It would have to be my mom. She sacrificed so much and was able to still push through the hard times to get the job done.
  2. If I could be an animal, what would you be?
    • I think for me it would be a Honu.
  3. First concert that you ever attended.
    • Gregory Issacs and Bone Thugs N Harmony
  4. What do I love about working at Hawaii First?
    • Connecting with our members and hearing their stories and background. It gives me a better understanding of where they come from.
  5. What three items are on your bucket list?
    • The first one would be going base jumping somewhere in the states.
    • The second would go on a backpack trip and visit rural places in Asia.
    • The third one is to travel the south pacific and go to the islands such as Rarotonga, Samoa, Tahiti just to name a few.

Jolene Decker, Loan Processor

  1. What’s the best thing to do on a day off?
    • My family means a lot to me, so on my day off I love spending time with them.
  2. What are some of your personal goals and hobbies?
    • One of my personal goals is to be a great example for my kids someone they can look up to, trust, and be inspired by as they grow.
  3. Tell us about your family, including pets!
    • I’m happily married to an amazing and supportive husband who’s truly my best friend. Together we have two sweet little girls who keep us busy.
  4. What’s a personal pet peeve?
    • I’m not a fan of rude or disrespectful people. I really value kindness and respect.
  5. What do you love about working at Hawaii First?
    • What I love about working at Hawaii First is being part of an amazing team that genuinely cares about your well-being and health. I absolutely love that they put family first. It makes every day positive, supportive, and uplifting! On top of that, getting to help people in the community and make a real difference is incredibly rewarding and exciting!
In observance of MLK Day - Our branches will be closed on Monday, January 19