Hawaii First Federal Credit Union, your member-owned financial institution is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting the privacy of our members. Under federal law, we are required to give you this privacy notice. It describes our credit union’s privacy policy and practices concerning the personal and sometimes nonpublic information from us as we conduct the business of the credit union.
View our Privacy Notice here.
If after reading this notice you have questions, please contact us at:
(808) 885-7349
or write to:
Management
Hawaii First Federal Credit Union
PO Box 446
Kamuela, HI 96743
INFORMATION WE COLLECT FROM YOU
We collect nonpublic information about you from the following sources:
- Information we receive from you on applications and other forms
- Information about your transactions with us
- Information we receive from a consumer reporting agency
- Information obtained when verifying the information you provide on an application or other forms; this may be obtained from your current or past employers or from other institutions where you conduct financial transactions.
We may disclose all of the information we collect, as described above as permitted by law.
PARTIES WHO RECEIVE INFORMATION FROM US
We may disclose nonpublic personal information about you to the following types of third parties:
- Financial services providers, such as insurance companies.
- Non-financial companies, such as consumer reporting agencies, data processors, check/share draft printers, financial statement publishers/printers, plastic card processors, and government agencies.
DISCLOSURE OF INFORMATION TO PARTIES THAT PROVIDE SERVICES TO US
In order to us to conduct the business of the credit union, we may disclose all of the information we collect, as described above, to other financial institutions with whom we have joint marketing agreements, to other companies that perform marketing services on our behalf, or to nonaffiliated third parties for the purpose of processing and servicing transactions that you requested or authorize, so that we may provide members competitive products and services.
We may also disclose nonpublic personal information about you under circumstances as permitted or required bylaw. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records.
To protect our members’ privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the information we provide to other third parties.
DISCLOSURE OF INFORMATION ABOUT FORMER MEMBERS
If you terminate your membership with Hawaii First Federal Credit Union, we will not share information we have collected about you, except as may be permitted or required by law.
HOW WE PROTECT YOUR INFORMATION
We restrict access to nonpublic information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, or procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
WHAT MEMBERS CAN DO TO HELP
Hawaii First Federal Credit Union is committed to protecting the privacy of its members. Members can help by following these simple guidelines:
- Protect your account numbers, plastic card numbers, PINs (personal identification numbers) or passwords. Never keep your PIN with your card, which can provide free access to your accounts if your card is lost or stolen.
- Use caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you explaining the call is on behalf of the credit union and asks for your account number, you should beware. Official credit union staff will have access to your information and will not need to ask for it.
- Keep your information with us current. If your address or phone number changes, please let us know. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately.
ONLINE
Information you submit via our online banking service is protected by encryption technology which scrambles account information to reduce the possibility of access by unauthorized individuals outside our Institution. We utilize Multi-Factor Authentication (MFA) which protects against online fraud by providing an additional end user authentication factor beyond the username and password. This technology and established procedures are in place to keep our member information secured online.
You may visit our website to find out about our products and services and marketing information without providing any information about yourself. We do gather data regarding visits to our Website, including domain name, pages visited, length of user sessions, etc., to evaluate the usefulness of our site.
The credit union may use a software “cookie” when accessing Home Banking. We do not use “cookies” to collect and track information about you.
We provide links to other sites as a service to you, and you will be leaving our website. We do not endorse or guarantee the materials, products or services that are available on any third party websites that may be accessible through this website.
We recognize the importance of protecting children’s identities and privacy online. Our website is not directed at children, and we do not knowingly collect or maintain personal information from children.
Our Mobile App and your Location Data
Our mobile banking app periodically collects, transmits, and uses geolocation information to support features that prevent fraudulent card use and alerts, but only if you expressly authorize collection of such information. You may choose whether geolocation information can be monitored on a continuous basis in the background, only while the app is being used, or not at all. You can change your location permissions at any time in your device settings.