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Meet the Lions!

Introducing our new President and CEO and Ho’omaika’i on 25 years Mary Ann!

FOR IMMEDIATE RELEASE
Hawaii First Federal Credit Union Announces Leadership Transition Plan
June 2025 – The Board of Directors of Hawaii First Federal Credit Union is pleased to announce the selection of Mary Ann Otake as the credit union’s new President and Chief Executive Officer. Otake will begin this new position July 1, 2025. The Board is thrilled to have mentored and developed the next CEO of Hawaii First FCU in house said Kristina Makoff, Board Chairperson. Mary Ann brings solid collaborative leadership to our executive team. Her commitment to our membership and community impact uniquely qualifies her to lead the credit union into its next chapter. Mary Ann is a seasoned financial services executive with more than 20 years of experience. She currently serves as the Chief Operating Officer for Hawaii First FCU. Throughout her career, she has built an engaging and empowering work culture. Otake remarked of her new position, “I am profoundly grateful for this credit union ‘ohana, where I’ve received invaluable mentoring, care, learning, and support throughout my
journey.
This credit union under the leadership of our lion, Laura, has not only shaped my professional life but has also taught me the power of community and teamwork. In a world that is constantly evolving, it is crucial that we come together, united in our commitment to meet the diverse needs of our members. I am looking forward to this opportunity to not
only elevate our members but also inspire and support one another on our individual paths focused on professional development while finding the balance between work, life, and family that allows us all to flourish.”

Otake holds a bachelor’s degree in Business Administration with a Minor in Hawaiian Studies , University of Hawaii at Hilo, Certified Credit Union Executive (CCUE-WCMS) with Honors, Western Credit Union Management School, Credit Union Development Educator (CUDE), National Credit Union Foundation, Certified Credit Union Financial Counselor (CCUFC), America’s Credit Unions, Community Development Certified Financial Counselor (CDCFC), CU Strategic Planning.




Our current President and CEO, Laura Aguirre will retire June 30, 2025, after 33 years of superior leadership. Under Laura’s dynamic leadership the credit union expanded its membership base, cultivated a construction loan program designed to put our island population into their dream homes, added a non-profit portion to the Credit union to reach the underserved on our island, successfully mentored the upcoming CEO along with
developing the current executive team. Laura and Mary Ann along with the Board of Directors strategically built a succession plan to bring forth up-to-date relevant technology to our broad-based membership, a third newly opened branch in Waikoloa to better reach our island, and a cross-trained staff that make a significant contribution to keeping Hawaii First FCU an attractive financial institution. Laura leaves a legacy of making dreams come true for our staff and our members. She is known for her out of the box thinking and going 110 percent 100 percent of the time. Here at Hawaii First we are known as Lions and while we will miss our present Lioness, the new Lioness is ready to take on the den and our membership will remain in good hands. Hawaii First FCU is a community development credit union, which exists to provide the highest level of personal financial services to under banked and underserved communities; to encourage thrift, savings, and the wise use of credit, and to increase financial education and the ability of underserved households to maintain their financial well-being thus empowering them to financial sustainability. Hawaii First is a place of help, hope and happiness, open to the entire Hawaii island community.

MEDIA CONTACT: Chelsea Moe chelsea@hawaiifirstfcu.com

Celebrating Anniversaries

Sharon Low, Homeownership Supervisor, 25 years

Here are some fun facts about Sharon:

  1. What’s your favorite movie?
    • The Notebook-  it’s a romantic drama about Noah and Allie, two young lovers from different social backgrounds whose relationship is challenged by class, family pressures, and time.  Despite years apart, their love endures, and in their old age, Noah reads their love story from a notebook to Allie, who is suffering from dementia, helping her remember the life they shared.
  2. Where is your favorite place to travel?
    • Vegas and Florida.  These two states are where my two younger kids are currently living
  3. Tell us about your family, including pets!
    • I am happily married to Mark Low, and together we have three children: Kelsey, Micah, and Kirra. We are blessed with two beautiful grandchildren, Xaniah and Xaveah, and our beloved fur baby, Kaua. Now that we are empty nesters, we are grateful for this new season of life and the blessings that surround us.
  4. What do you love about working at Hawaii First?
    • I love the people I work with.  We may all be different, but together we share the same goal of making a positive impact in our community.
  5. First concert you ever attended?
    • Michael Jackson in 1977 in Oahu

Terry Guerrero, Branch Supervisor (Hilo), 20 years

Here’s some fun facts about Terry:

  1. What’s the best thing to do on your day off?
    • Spend time with my grandson! He brings so much joy; love is indescribable.
  2. Where is your favorite place to travel?
    • Disney Land! It is definitely the happiest place on earth!
  3. What snack can you not live without?
    • Chocolate
  4. Who’s your personal hero or someone you look up too?
    • My mom will always be my hero. Her resilience in the face of challenges and her deep compassion for others shaped who she was and who I strive to be.
  5. Wha’s your go to music in the car?
    • My go to music is K Love.
  6. What do I love about working at Hawaii First?
    • Being able to help members achieve financial goals.
  7. What are the 3 items on your bucketlist?
    • Take a scenic train ride through Switzerland, visit all 50 states (44 more to go) and hike Rocky Mountain National Park.

Monique Demello, Financial Services Specialist, 10 years

  1. What’s the best thing to do on a day off?
    • Spending quality time with my little family and investing my energy in pursuing my goals while building a loving, safe environment for my keiki.
  2. What snack can you not live without?
    • I absolutely can’t live without all things Ling Hi Mui! A little sprinkle on my fruits and popcorn is so ono!
  3. What are some of your personal goals and hobbies?
    • My personal goals revolve around being a positive example for my keiki, helping them grow into kind, loving, and confident humans. As for hobbies, I love trying new things, whether it’s picking up power tools to build a home or creating custom balloon backdrops for special events to showcase my artistic side. 😊
  4. Who’s your personal hero or someone you look up to?
    • My personal hero is my grandma, Ifo. She is one of my favorite human beings, and I truly don’t know how I could navigate life without her. My grandma has always supported my dreams, and she built her own successful business from the ground up, with English as her second language. Despite having no formal education, her hard work, dedication, and passion led her to success, working seven days a week until she was around 80 years old. Now, at 85, it feels like a full-circle moment where I can show up for her as she has always shown up for me. She calls me her blessing, but little does she know that she has blessed me with all the love she has to give. 
  5. What’s your go to music in the car?
    • I love listening to Forest Frank and reggae music.
  6. Funniest joke you’ve ever heard? 
    • The funniest joke I’ve ever heard was from my 10-year-old son: “Hey mom, what is the best nation?” After a pause, he excitedly shouted, “DONATION!” Rolling on the floor laughing He’s seriously the most authentic loving boy.
  7. What do you love about working at Hawaii First?
    • What I love about working at Hawaii First is the support and countless opportunities I’ve received that have shaped me into a person my keiki can be proud of. I enjoy helping my team, our members, and non-members. The credit union’s movement of “People Helping People” aligns with my values. Being in a position to help others and be a glimmer of hope in their lives is priceless.

Philip Morillo, Member Services Representative, 5 years

  1. Who’s your personal hero or someone you look up to?
    • It would have to be my mom. She sacrificed so much and was able to still push through the hard times to get the job done.
  2. If I could be an animal, what would you be?
    • I think for me it would be a Honu.
  3. First concert that you ever attended.
    • Gregory Issacs and Bone Thugs N Harmony
  4. What do I love about working at Hawaii First?
    • Connecting with our members and hearing their stories and background. It gives me a better understanding of where they come from.
  5. What three items are on your bucket list?
    • The first one would be going base jumping somewhere in the states.
    • The second would go on a backpack trip and visit rural places in Asia.
    • The third one is to travel the south pacific and go to the islands such as Rarotonga, Samoa, Tahiti just to name a few.

Ursula Resurreccion, Loan Officer, 5 years

  1. What’s your favorite movie?
    • My favorite movie is a tossup between Memoirs of a Geisha and Mulan. Both are visually beautiful stories about identity, duty and strength, just told in very different ways. Memoirs of a Geisha shares sacrifice and survival.  Mulan is about courage, honor, and breaking expectations.
  2. Who’s your personal hero or someone you look up too?
    • I consider my parents my heroes; for their sacrifices, guidance, support, and unconditional love has shaped me to the person that I am.
  3. What’s the best thing to do on a day off? 
    • Spending time with my family, especially with my fur baby Hades.  
  4. What’s your go to music in the car? 
    • I love all genres, but my go to in my car would be Jelly Roll.
  5. What do I love about working at Hawaii First? 
    • Being able to help people access credit, improve their financial goals, and future opportunities.
  6. What are 3 items on my bucket list?
  • Traveling to Japan during the Cherry Blossom season.
  • Experiencing the beauty of Santorini, Greece.
  • Exploring Asia and Europe through their food.
    7. First concert you ever attended? 
    • I can’t remember my first concert – but my last one was Metallica this summer in Denver, Colorado. EPIC!

NEW TO THE TEAM!

Jolene Decker, Loan Processor

  1. What’s the best thing to do on a day off?
    • My family means a lot to me, so on my day off I love spending time with them.
  2. What are some of your personal goals and hobbies?
    • One of my personal goals is to be a great example for my kids someone they can look up to, trust, and be inspired by as they grow.
  3. Tell us about your family, including pets!
    • I’m happily married to an amazing and supportive husband who’s truly my best friend. Together we have two sweet little girls who keep us busy.
  4. What’s a personal pet peeve?
    • I’m not a fan of rude or disrespectful people. I really value kindness and respect.
  5. What do you love about working at Hawaii First?
    • What I love about working at Hawaii First is being part of an amazing team that genuinely cares about your well-being and health. I absolutely love that they put family first. It makes every day positive, supportive, and uplifting! On top of that, getting to help people in the community and make a real difference is incredibly rewarding and exciting!